RETURN POLICY
Items can be returned within 30 days of delivery for exchange or refund. This includes sale items. Items must be received in original condition-unworn, unwashed, with all tags still attached. Products that do not meet these criteria will not be considered for return. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools).We process all refunds and exchange within 6 business days of receiving your items.
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
Final sale item(s) is not eligible for return or exchange.You must email us a picture showing the problem/defect when you submitting the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
Damaged items:
If you received a damaged product, please notify us immediately for assistance.
Order Cancellation：
You should submit an order cancellation request to our customer service via [email protected] .com once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation request if the orders have been shipped.
Refunds：
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .com.
Customers will only be charged once for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.
Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.
TOP LIFESTYLE LIMITED
Company number +86-15800214024
Address:No. 10, North 1st lane, Zhaogezhuang street, Pinggu town, Pinggu District, Beijing
(This is NOT a returning address)
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
Final sale item(s) is not eligible for return or exchange.You must email us a picture showing the problem/defect when you submitting the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
Damaged items:
If you received a damaged product, please notify us immediately for assistance.
Order Cancellation：
You should submit an order cancellation request to our customer service via [email protected] .com once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation request if the orders have been shipped.
Refunds：
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .com.
Customers will only be charged once for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.
Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.
TOP LIFESTYLE LIMITED
Company number +86-15800214024
Address:No. 10, North 1st lane, Zhaogezhuang street, Pinggu town, Pinggu District, Beijing
(This is NOT a returning address)